Which? Trusted Trader

About NWER

A North West family business, not a national chain.

We're a small Liverpool-based team installing premium electric heating across every postcode in the region. Just a phone call away when you need us. No call centres, no scripts, no subcontractors.

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Which? Trusted Trader

Which? Trusted Trader

Independently assessed. Verified annually.

We're proud to be one of the very few electric heating specialists in the North West holding full Which? Trusted Trader accreditation.

Our mission

To make every home in the North West warm, clean, and quiet, without the gas.

We started NWER because too many people we knew were paying too much for heating they didn't love. Storage heaters that lost their warmth by tea-time. Gas boilers that broke at the worst possible moment. We saw a better way and built a business around doing it properly, one home at a time.

What sets us apart

Four things you won't get from a national chain.

Honest advice first

If electric heating isn't right for your home, we'll tell you. Our reputation matters more than any single sale.

Premium products only

German-engineered radTherm® radiators, Sunamp hot water batteries, Tepeo and Luthmore boilers, chosen because they last.

Our own installers

No subcontractors. The team that quoted your job is the team that installs it, and the team that picks up the phone after.

Built for the long run

100% electric heating with zero on-site emissions. Future-proofing as standard.

Meet the team

The people behind your install.

The same names you'll see in our Google reviews. The same faces who'll turn up at your door. No subcontractors, no rotation.

T

Director

Tom

A qualified electrician who founded NWER on a simple idea: heating advice you can trust, from people who'll actually be there in five years.

M

Director

Mike

The first NWER face most customers meet, known for asking more questions than he answers to get every install right.

R

Lead installer

Richard

Cleaner workspaces than your living room. Floor coverings down, vacuum out, every visit.

C

Installer & electrician

Cameron

Handles all the electrical work in-house, so no third-party sparkies and no scheduling nightmares.

Which? Trusted Trader

Why this matters

Which? Trusted Trader, and what it actually means.

Anyone can put a logo on their website. Which? Trusted Trader is different. It's an active accreditation that has to be earned every year through independent assessment. To us, it's a third-party guarantee that you're dealing with a business that actually does what it says.

  • Independent annual on-site assessment by Which?
  • Verified, moderated reviews that are fake-review-proof
  • Code-of-conduct backed by Which? consumer protection
  • Free Which? dispute-resolution service for any customer
The Liverpool waterfront and Royal Liver Building, our home patch

North West only, by design

Liverpool-based. North West-focused. On purpose.

We could grow nationally, but we choose not to. Keeping our service area tight is the only way we can keep installs in-house, response times short, and our team driving the routes they know inside out.

From Liverpool to Carlisle, every postcode in between gets the same team and the same 30-year guarantee.

See every town we cover

How it works

From first call to first cozy evening, in four clean steps.

  1. Step 1

    Book a free survey

    Pick a time that suits you and we come to you. No salesperson, just one of our engineers.

  2. Step 2

    Same-day quote

    We measure, photograph, and recommend. You get the full, transparent quote before we leave.

  3. Step 3

    Clean install

    Our in-house team handle the electrics and finishing in a single visit. Dust sheets down, zero mess.

  4. Step 4

    Enjoy

    We commission, walk you through the controls, and check in after the first cold snap.

Real Google reviews

What our customers say.

Thank you so much to Tom and the team. I ordered a new radiator for the office. Tom was quick to get in touch and kept me posted on the installation date. They were quick to install it, set up the app for me and even vacuumed the floor after installing it. Tom rang me after a week to check all was ok too. Great customer service, would highly recommend 👍🏻

Jo Gribben

Verified Google review

Our installation of 5 Radiators took place 12th Sept 2025. The installation team lead by Tom Sullivan were punctual. The team were efficient, used floor coverings and removed all our existing storage heaters without leaving any mess behind them. The required electrical work was done quickly and efficiently. We have found the new radiators easy to operate via the app which is very user friendly. The radiators heat up to temperature very quickly and provide a comfortable environment throughout our apartment. Thanks to Mike and Tom for all their assistance and advice. We have no hesitation in recommending this company and their radiators.

Jim Fraser

Verified Google review

Just had our Sunamp Boiler fitted and we couldn't be more pleased with it. Tom came to the house after we got in touch with North West Electric Radiators. He went through everything with us, explaining everything in detail, advising us on what size boiler would be right for us and answering any questions we had. We arranged the installation for today which Richard and Cameron done for us. They both done a very professional job and left everywhere clean and tidy. I would highly recommend this company to anyone looking for an electric boiler and Tom, Richard and Cameron, thank you all very much from your expert advice to the final installation. Dave and Diane xx

David Strode

Verified Google review

In deciding to replace our existing electric radiators with a more modern look, we looked at number of prominent providers then following a meeting with Tom a Director of NWER we decided to order from them. On the day of installation Tom and his Team completed the install in four hours with a professional attitude. With the Phone App we can control our heating from anywhere at a desired temp. We are delighted with our new radiators and wouldn't hesitate in recommending North West Electrical Radiators representing a first class product by a professional Company.

Peter Freeman

Verified Google review

Absolutely Brilliant service from start to finish by Tom & his team. Kept us updated throughout and any question I had he got straight in touch and put us at ease. Very professional & friendly and lots of knowledge. Radiators have all been installed today all the lads worked very hard and kept it very tidy. 100% would recommend North West Electric. Very happy customer.

Georgina Maloney

Verified Google review

Would highly recommend. Tom was very professional from initial contact to finish. Radiators are quality items, imported from Germany, very easy to operate with the wifi or in manual mode. You can also colour coordinate to suit your decor. The old adage comes to mind: you get what you pay for.

Tom Needham

Verified Google review

Thank you so much to Tom and the team. I ordered a new radiator for the office. Tom was quick to get in touch and kept me posted on the installation date. They were quick to install it, set up the app for me and even vacuumed the floor after installing it. Tom rang me after a week to check all was ok too. Great customer service, would highly recommend 👍🏻

Jo Gribben

Verified Google review

Our installation of 5 Radiators took place 12th Sept 2025. The installation team lead by Tom Sullivan were punctual. The team were efficient, used floor coverings and removed all our existing storage heaters without leaving any mess behind them. The required electrical work was done quickly and efficiently. We have found the new radiators easy to operate via the app which is very user friendly. The radiators heat up to temperature very quickly and provide a comfortable environment throughout our apartment. Thanks to Mike and Tom for all their assistance and advice. We have no hesitation in recommending this company and their radiators.

Jim Fraser

Verified Google review

Just had our Sunamp Boiler fitted and we couldn't be more pleased with it. Tom came to the house after we got in touch with North West Electric Radiators. He went through everything with us, explaining everything in detail, advising us on what size boiler would be right for us and answering any questions we had. We arranged the installation for today which Richard and Cameron done for us. They both done a very professional job and left everywhere clean and tidy. I would highly recommend this company to anyone looking for an electric boiler and Tom, Richard and Cameron, thank you all very much from your expert advice to the final installation. Dave and Diane xx

David Strode

Verified Google review

In deciding to replace our existing electric radiators with a more modern look, we looked at number of prominent providers then following a meeting with Tom a Director of NWER we decided to order from them. On the day of installation Tom and his Team completed the install in four hours with a professional attitude. With the Phone App we can control our heating from anywhere at a desired temp. We are delighted with our new radiators and wouldn't hesitate in recommending North West Electrical Radiators representing a first class product by a professional Company.

Peter Freeman

Verified Google review

Absolutely Brilliant service from start to finish by Tom & his team. Kept us updated throughout and any question I had he got straight in touch and put us at ease. Very professional & friendly and lots of knowledge. Radiators have all been installed today all the lads worked very hard and kept it very tidy. 100% would recommend North West Electric. Very happy customer.

Georgina Maloney

Verified Google review

Would highly recommend. Tom was very professional from initial contact to finish. Radiators are quality items, imported from Germany, very easy to operate with the wifi or in manual mode. You can also colour coordinate to suit your decor. The old adage comes to mind: you get what you pay for.

Tom Needham

Verified Google review

By the numbers

Small enough to care. Experienced enough to deliver.

10+
Years installing in the NW
3,000+
Homes warmer because of us
5.0
Average Google rating
100%
Installs done in-house

Talk to a friendly expert

Request a callback or our brochure.

We'll listen first, then suggest what actually fits your home. Pop in your details and we'll be in touch within one working day, or post the brochure to your door.

  • No hard sell, ever
  • Same-day quote, no obligation
  • We call back within one working day

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0151 272 1208

Mon–Sun 07:00–20:00

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Let's warm your home the right way.

0151 272 1208
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